Returns Policy

We want you to love your purchase. If you’re not completely satisfied, we offer simple and transparent returns.

Return window

14 days after delivery

Refund

Within 5 business days

Guarantee

Items as described

Return Eligibility

Return accepted

Item returned in the same condition as received
Item has not been washed, worn, or altered
Original packaging included (if applicable)
Item significantly different from its description
Item damaged during shipping

Return not accepted

Request made after the 14-day window
Item has been washed, worn, or altered
Normal wear consistent with the vintage description
Change of mind on sizing (please check our size guide)

Our shirts are unique vintage pieces. The condition described in the listing (Mint, Excellent, Good, Fair) is binding. Returns due to condition are only accepted if the item significantly differs from its description.

How to Return

Access your account and open the relevant order.

Request a return

Click “Request Return” and provide a reason.

Review within 48h

We’ll review your request within 2 business days.

Instructions via email

If approved, you’ll receive the return address and instructions.

Ship with tracking

Send the item back using a tracked delivery service.

Refunds

Timeline

5 business days after receipt

Method

Original payment method

Original shipping costs are non-refundable, unless the item was damaged or misrepresented.

International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend using a tracked delivery service to ensure your parcel can be traced.

Gokufoot cannot be held responsible for packages lost without a tracking number.

Frequently Asked Questions

Who pays for return shipping?

Return shipping is the customer’s responsibility, unless the item was damaged or misrepresented. In that case, we’ll cover the costs.

Can I exchange an item?

We don’t offer direct exchanges as our items are unique vintage pieces. You can return your item and place a new order.

How long does the refund take?

The refund is processed within 5 business days after receiving and inspecting the item. The time for it to appear in your account depends on your bank (usually 3–10 additional days).

My item has a defect not mentioned in the listing. What should I do?

Contact us at support@gokufoot.com with photos of the defect. We’ll prioritise your request and cover return shipping costs.

I checked out as a guest. How do I make a return?

Need help?

Our team typically responds within 24 hours. Don’t hesitate to reach out with any questions.

support@gokufoot.com